My family and I adopted our son from Ukraine in 2009. You can read about our entire journey HERE We used Oleg and his team for our adoption and were very pleased with them. They were always professional, understanding and patient with us. They worked with us from beginning to end and often went above and beyond what they had to do for us to make sure our experience was as positive an experience as possible. Oleg was always ready to answer my questions as we prepared ourselves for our paperwork and then for travel. He helped us secure a place to stay in country, as well as helped us get oriented with the city once we arrived so that we would be comfortable. Of course, with any adoption, unforeseeable events happened, but even during those events, Oleg and his team were able to work through those and help me to understand what was going on and kept me informed on progress so that I was always in the know! I never felt unsafe (even while in country alone) or like I would be taken advantage of. I learned early on that Oleg is a man of his word and genuinely cares about the children. We have been home for 5 years now and I still have contact with Oleg and he still keeps up with our little Patrick. If I were to go through the adoption process again, I would have no hesitation in using Oleg and his team again...in fact, I wouldn't use any one else!